Privacy Policy

Our privacy policy and how we use your data

Effective date: March 22, 2026

This Privacy Policy explains how SunX AI collects, uses, stores, and shares information when you visit our website, create an account, use our software, or interact with our services.

This policy is written as a general SaaS privacy notice. Our products and features may evolve over time, and we may update this policy as our business, legal obligations, or product offerings change.

1. Information We Collect

We collect information you provide directly, information collected automatically when you use our services, and information we receive from third-party providers.

  • Account information, such as your name, email address, login credentials, profile information, and account settings.
  • Authentication information from third-party sign-in providers, such as Google, when you choose to log in using those services.
  • Payment and billing information, such as subscription status, billing identifiers, and transaction-related metadata. Payment card details are generally processed by our payment processors and not stored by us in full.
  • Usage information, such as pages viewed, actions taken, browser type, device information, IP address, approximate location derived from IP, log data, and referral information.
  • Support and communications information, such as emails, feedback, requests, survey responses, and troubleshooting details you send to us.
  • User content and uploaded content, to the extent you submit files, prompts, text, images, settings, or other content through the service.

2. How We Use Information

  • Provide, operate, maintain, secure, and improve the service.
  • Create and manage user accounts, authenticate users, and personalize product experiences.
  • Process subscriptions, payments, invoices, renewals, fraud prevention checks, and account administration.
  • Respond to inquiries, provide customer support, and send service-related communications.
  • Analyze service performance, monitor usage patterns, debug issues, and improve reliability and security.
  • Comply with legal obligations, enforce our terms, protect our rights, and prevent misuse, fraud, or abuse.

3. Google Login and Third-Party Authentication

If you sign in using Google or another supported identity provider, we may receive information such as your name, email address, profile image, account identifier, and other data that you authorize the provider to share with us.

We use this information only to authenticate you, create or maintain your account, improve account security, and provide the requested sign-in functionality. We do not use Google user data for advertising, and we do not sell personal information received from Google authentication flows.

4. Cookies and Similar Technologies

We use cookies, local storage, and similar technologies to remember sessions, keep you signed in, understand usage, store preferences, secure the service, and support core website functionality.

You can control cookies through your browser settings, but disabling some cookies may affect how the service works.

5. How We Share Information

We do not sell your personal information. We may share information only in limited circumstances necessary to operate the service or comply with law.

  • With service providers and subprocessors that help us host infrastructure, process payments, send email, store files, analyze usage, or provide support.
  • With authentication, payment, analytics, communication, and storage partners when required to provide the service you request.
  • With professional advisers, auditors, insurers, or legal authorities where reasonably necessary to protect our business or comply with law.
  • In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide the service, maintain legitimate business records, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the type of information, the nature of the service, applicable law, and the sensitivity of the data.

7. Data Security

We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No system is completely secure, and we cannot guarantee absolute security. You are responsible for protecting your credentials and notifying us if you believe your account has been compromised.

8. Your Choices and Rights

  • Access, update, or correct certain account information through your account settings, where available.
  • Request deletion of your account or personal information, subject to legal, contractual, and security-related retention needs.
  • Opt out of non-essential marketing emails by using the unsubscribe link included in those messages.
  • Contact us to request information about the personal data we hold about you, where applicable law provides such rights.

9. International Transfers

We may process and store information in the United States and other jurisdictions where we or our service providers operate. Data protection laws in those jurisdictions may differ from those in your location.

10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so that we can review and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the website, product, or by email where appropriate. Your continued use of the service after an updated policy becomes effective means the updated policy will apply.

If you have questions about this page, contact us at support@sunx.ai.